Hosted by the COF Junior Faculty Community
Learning to communicate skillfully in an emotionally charged context can be practiced and is trainable. During this highly interactive discussion participants will explore what makes conversations difficult; how to transform “difficult conversations” into “learning conversations”; and engage in targeted practices and skills to increase confidence while navigating challenging conversations. Additionally, the role of self-awareness, emotional regulation and empathy will be explored.
Objectives
- Define what a “difficult conversation” is and what makes such conversations difficult and how nuances (culture, virtual mediums, etc.) potentially further hinder such conversations.
- Describe the five steps to preparing for and conducting a difficult conversation.
- List and practice specific strategies for turning a “difficult conversation” into a “learning conversation”.
Moderator
Tara Higgins, PharmD, BCPPS, FPPA, FFSHP
Assistant Professor
Lake Erie College of Osteopathic Medicine School of Pharmacy
Speakers
Charisse L. Johnson, MS, PharmD
Associate Dean, Office of Experiential and Continuing Professional Education
Chicago State University
Jeremy Hughes, PharmD, EdD.c.
Associate Dean for Academic Affairs
Chicago State University
Anita J. Cleven, PharmD
Associate Professor
Pacific University Oregon
David Fuentes, PharmD, MSOL, SHRM-CP, EdD
Associate Dean for Academic Affairs
Professor
University of Portland School of Nursing